The Customer Engagement Suite with Google AI is an end-to-end application that combines the speed and multimodality of our most recent Gemini 1.5 Flash
Gemini 1.5 Flash model with our most sophisticated conversational AI products and omni-channel contact center as a service (CCaaS) features
It is now integrating the robust features of Contact Center AI with its most recent generative AI technology to provide a new application
Generative knowledge help function proactively suggests search queries and is trained on Gemini models for appropriate responses
In order to enhance response accuracy and process adherence, the coaching model may be adjusted using the data from your company
After every interaction, the summarizing tool sends discussion summaries to your customer service agents
For chats, the live translation tool offers bi-directional translation and automatically recognizes the languages used