Amazon Connect analytics data lake streamlines custom centres

The Amazon Connect analytics data lake is publicly accessible as of right now

The zero-ETL capability of the Amazon Connect data lake eliminates the requirement for extract, transform, and load

This analytics data lake lets you study contact centre data like contact trace records and Amazon Connect Contact Lens data

Setting up an Amazon Connect instance is a prerequisite for using the Amazon Connect analytics data lake

You can now use AWS Lake Formation to create connected tables from shared tables

You can utilise this analytics data lake for up to two years without incurring any further fees

The services you use to engage with the data are the only ones for which you must pay