CCAI Platform: Help agents and clients with CCaaS

A simple introduction to a platform that can change your business. No tech jargon or complicated configurations

CCAI Platform is a cutting-edge CCaaS (Contact Centre as a Service) that reinvents business-customer interactions

It integrates all your digital and audio communication channels into one easy-to-use software

Virtual agents might handle basic queries, support, and transactions, freeing up human agents to handle more complex concerns

It analyses client chats to reveal sentiment, common issues, and improvement opportunities

You must build a CCAI Platform instance in the Google Cloud Platform (GCP) console before using its functionalities

The CCAI Platform dashboard, your contact centre management hub, will appear after you log in Monitor activity, get reports