CCAI Platform: Help agents and clients with CCaaS
A simple introduction to a platform that can change your business. No tech jargon or complicated configurations
CCAI Platform is a cutting-edge CCaaS (Contact Centre as a Service) that reinvents business-customer interactions
It integrates all your digital and audio communication channels into one easy-to-use software
Virtual agents might handle basic queries, support, and transactions, freeing up human agents to handle more complex concerns
It analyses client chats to reveal sentiment, common issues, and improvement opportunities
You must build a CCAI Platform instance in the Google Cloud Platform (GCP) console before using its functionalities
The CCAI Platform dashboard, your contact centre management hub, will appear after you log in Monitor activity, get reports
The navigation menu lets you easily find all the tools and information you need to administer your CCAI Platform contact centre
For more details govindhtech.com