Communication Service Provider AI Chatbot Debate Heats Up. Dell Technologies is honoured to help SK Telecom establish an AI chat bot for CSPs
Many consumers appreciate chatbots, especially for account information, password resets, and other regular requests
That concludes their chatbot discussion, save for AI's disruptive potential
Chat agents with AI could revolutionise automated customer care. Every chatbot wants to bring dynamic, human-like intelligence and real-time machine learning to CX
Chatbots must integrate and customise business processes around sector-specific large language models (LLMs) before becoming AI chat agents
Dell Technologies proudly collaborated with SK Telecom on an AI chatbot for CSPs
Language is a barrier to establishing an LLM-based AI chatbot for CSPs. Communications terms like family plans and roaming rates are unique
SK Telecom intends to provide the solution to more Communication Service Provider(CSPs) globally when it is finished