Utilizing Dialogflow CX To Develop A Self-Escalating Chatbot

Use Webhooks and Generators to build a self-escalating chatbot in Conversational Agents (Dialogflow CX)

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Better user experience: Even for complicated queries, users get quick help and accurate information

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Agent effort is decreased since agents are given succinct recaps of prior exchanges, which enables them to handle problems quickly

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Improved chatbot capabilities: By learning from escalated requests, the chatbot can get better at handling encounters in the future

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Enhanced security and scalability: Cloud Run Functions (CRF) offers a safe and scalable environment for executing the webhook function

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To assist guarantee logical and instructive summaries, this generator makes use of the Gemini-1.5-flash model with a temperature of 0.3

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This method demonstrates how to integrate several Google Cloud services, such as Vertex AI, to create intelligent and intuitive chatbots

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