Five9 VoiceStream With Google Cloud CCAI Agent Assist

VoiceStream is compatible with the larger cloud-based contact center system called Five9 platform

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Businesses may record and examine live audio conversations at their contact centers using Five9 VoiceStream, a Real-Time Streaming service

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By using real-time data from voice exchanges, it helps firms maintain regulatory compliance, increase agent performance

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This AI-driven Agent Assist function compiles client discussions into an automated summary

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Contact center interaction data is provided by CCAI Insights to assist choices and offer business-related answers in order to maximize efficiency

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Sentiment Score is a feature that analyzes talks between a human agent and a customer in real-time to ascertain the emotional intent

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A Five9 subscription is required to build the Five9 VoiceStream role, a gRPC client that connects to the gRPC Voice Server

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For more details visit Govindhtech.com

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