Platform engineers call that journey the developer experience (DX), which includes how developers feel and interact with tools and services
HEART tracks developer actions and attitudes from their platform experience and makes accurate metrics to assess objective success to reveal what's going on behind the statistics
Progress through feedback is essential to platform engineering, helping platform and application product teams make data-driven, user-centered decisions
Regularly assess satisfaction, usability, and pain points. Toil lowers developer morale and contentment
Survey interaction quality focus on depth and type of interaction, such as chat channel, trainings, dual ownership of golden routes
If a platform doesn’t evolve to suit developer needs, early adoption may plateau or deteriorate
Think outside the platform project requirements, team structures, and industry trends can drive churn
Survey to analyze the continued presence of toil and its negative impact on developer productivity, resulting in slower job completion
It examined the framework’s five core areas happiness, engagement, adoption, retention, and task success and provided metrics and guidelines on when to use them