NatWest and IBM Collaborate on Gen AI to Improve Customer Experience


Today, NatWest and IBM unveiled improvements to Cora, the bank’s virtual assistant, which will leverage generative AI to give users conversational engagements and access to a greater variety of information

As part of its broader goal, the bank is utilizing ethical and responsible AI, working with IBM and other specialists to provide individualized support to consumers in order to help them attain financial wellbeing

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Teams are co-creating a digital concierge (Cora+) that advances the chatbot’s capabilities into a more engaging and conversational experience, which benefits clients, by utilizing IBM Watsonx, an enterprise-grade AI and data platform

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Conversational, individualized answers to challenging consumer questions For more details govindhtech.com

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This cutting-edge feature was created to give users wishing to compare goods and services across the product suite or find information across the websites of the NatWest Group a more approachable and personalized experience

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Expanding on Cora’s achievements in the previous five years, NatWest are collaborating with businesses such as IBM to use the most recent advancements in generative AI, which will contribute to Cora feeling

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In the age of digitalization, banks prioritize developing people, technology, and reliable partnerships

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Global leaders in the banking sector recognize the potential of generative AI and are carefully examining its applications

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IBM is one of the top suppliers of business AI, security, hybrid cloud architecture, and ESG analytics to the world’s financial services industry

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