Watsonx Orders: Voice Assistant AI Invading Restaurants
IBM have developed an AI-powered voice agent with IBM Watsonx Orders to process drive-thru orders without the need for human intervention
IBM When Watsonx Orders notices a car approaching the speaker post, the procedure starts
Watsonx Orders forwards the order to the kitchen and point of sale if the customer certifies that everything appears correct
Isolating human speech and disregarding distracting sounds from the surroundings constitutes the first step
Understanding speech, including the complexities of accents, colloquialisms, emotions, and misstatements, is covered in the second section
Converting speech data into an action that represents customer intent constitutes the third and final step
A voice agent chatbot most likely answers the phone first when you call your bank or utility company, inquiring as to why you’re calling
Watsonx Orders uses machine learning techniques to perform digital noise and echo cancellation while it records audio in real-time
When Watsonx Orders are in production, they can fulfill over 90% of orders without assistance from a human
IBM designed the platform to be easily adjusted to new menus, restaurant technology stacks, and centralized menu management systems
For more details Govindhtech.com